1. About us
These terms are a contract between you and Lucid Liquors Ltd (company number [Company Number]), trading as Lucid Liquors, whose registered address is Falkirk FK1 2NT, United Kingdom. References in these terms to "we", "us" and "our" mean Lucid Liquors Ltd, and references to "you" mean the person making the booking.
2. Booking and confirmation
A booking begins as an enquiry through our website or by email. We will reply with a personalised quote based on your event date, location, guest numbers, and any extras you've selected. A booking is only confirmed once you have paid the deposit (see section 4 below) and we have sent you a written booking confirmation.
The lead booker must be 18 or over and is responsible for making sure the information supplied to us — including event address, guest numbers and dietary needs — is accurate and up to date.
3. Prices and what's included
Prices are shown on your personalised quote and are held for the specific event details you provided. Our base price covers up to five cocktail guests and a two-hour class; additional guests, mocktails and optional extras are priced per head or per item. The quote is inclusive of VAT where applicable, unless expressly stated otherwise.
Unless we tell you otherwise in writing, prices include ingredients, spirits, equipment, glassware, garnishes, and a professional mixologist host. Travel fees are quoted separately where your venue is outside our standard service area.
4. Deposits, balances and payment
A non-refundable deposit of £150 is required to confirm your booking. The remaining balance is due no later than fourteen (14) days before the event. For bookings made with less than fourteen days' notice, the full balance is due immediately on confirmation.
Payments are handled by Stripe. We do not see or store your card details. If a payment is declined or reversed we will contact you to arrange an alternative. Bookings whose balance remains unpaid at the due date may be released without further notice and the deposit forfeited.
5. Cancellation and refunds
We understand that plans sometimes change. Our cancellation policy is as follows. The £150 deposit is non-refundable but secures your date. If you cancel fourteen (14) or more days before the event you will receive a full refund of any balance paid. Cancellations made between seven (7) and fourteen (14) days before the event receive a fifty percent (50%) refund of the balance paid. Cancellations made with less than seven (7) days' notice are non-refundable.
All cancellations must be sent in writing to hello@lucidliquors.com. The date we receive the written cancellation is the date used to calculate any refund. Refunds are processed via the original payment method within ten (10) working days.
6. Rescheduling
We will do our best to accommodate one free date change provided you give us at least fourteen days' notice and the new date falls within ninety days of the original. Changes made with less notice, or after the balance is due, may incur an administrative fee to cover costs already committed.
7. Age policy and responsible drinking
By law, anyone drinking alcoholic cocktails at our classes must be eighteen (18) years or older. We happily welcome mixed-age events — including baby showers, family birthdays and charity days — and will make delicious mocktail versions of every cocktail on your menu for any guests who prefer not to drink or are under 18. The lead booker is responsible for confirming the age of guests who will be drinking alcohol.
We operate a Challenge 25 policy on all bookings. Our mixologist reserves the right to refuse to serve alcohol to any guest who appears to be under 25 and cannot produce valid photo ID, or to any guest who in the reasonable opinion of our staff is visibly intoxicated.
8. What we need from you on the day
You must provide a suitable indoor working area of at least six feet by three feet, with access to a power socket, running water, and somewhere to dispose of ice and waste. Our mixologist will need approximately thirty minutes before the class to set up and thirty minutes afterwards to pack down. Please make sure your venue allows access during these windows.
9. Guest conduct and our right to end a class
Our staff have the right to pause or end a class early, without refund, if any guest behaves in a way that is abusive, threatening, or dangerous to our team, other guests, or the venue. In practice this almost never happens, but we reserve the right in the interest of safety. The lead booker is responsible for any damage caused by their guests to our equipment during the event.
10. Liability
We will perform our obligations with reasonable skill and care. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be limited. Subject to that, our total liability arising out of any booking is limited to the total amount you have paid us for that booking.
We are not liable for loss or damage that is not foreseeable, for business losses, or for loss or damage caused by circumstances beyond our reasonable control (see Force Majeure below).
11. Force majeure
If we are prevented from delivering your class by events beyond our reasonable control — including severe weather, transport disruption, illness, power cuts, or government restrictions — we will contact you as soon as possible to offer either a rescheduled date at no extra charge or a full refund of any monies paid, including the deposit.
12. Photography
From time to time we may take photographs or short videos of our classes for use on our website and social channels. We will ask the lead booker in advance whether this is OK. If you would prefer no photos to be taken, or no faces to appear in any photos we publish, just let us know before the class starts and we will respect that without question.
13. Gift vouchers
Gift vouchers are valid for twelve (12) months from the date of purchase and can be redeemed against any of our standard classes subject to availability. Vouchers are non-refundable and cannot be exchanged for cash. Lost or stolen vouchers cannot be replaced.
14. Intellectual property
All content on our website — including the brand name, logo, cocktail recipes, photography, and written content — is owned by Lucid Liquors Ltd or used with permission. You may not reproduce, distribute, or commercially use any of it without our written consent.
15. Governing law
These terms are governed by the laws of Scotland. Any disputes will be resolved in the Scottish courts. If any part of these terms is found to be unenforceable, the remaining terms will continue to apply in full.
16. Contact us
If anything in these terms is unclear, or if you'd like to talk through a booking before you commit, please email hello@lucidliquors.com. We're friendly, we're happy to explain anything, and we'd rather answer questions than have you worry about the small print.